Do you have any questions or comments regarding our products?
We welcome your requests and ideas!
Just write to our service team at STAEDTLER headquarters:
E-mail address: service(at)staedtler.de
The STAEDTLER supplier manual contains all necessary information for a smooth run of our logistic processes.
Furthermore all delivery addresses, opening hours of incoming goods departments and contact details of the different plants are included.
Please get informed regularly about any changes here on this website.
Our latest supplier manual can be found here.
Version 2.7 of November 21, 2012 (latest version):
Update points 1.2, 2.3 , 2.4: Additional information concerning: carton labeling, supplying packaging parts, load securing
Version 2.6 of September 30, 2011:
Update point 5: Increase of cost for additional labour.
Version 2.5 of March 4, 2011:
Update point 3.1: Delivery address plant Hengersberg was completed.
Version 2.4 of January 11, 2011:
Update point 1.2: „Cartons with incomplete quantity […] must be marked…"
What's been in daily use for the past 50 years now, yet not aged at all?
Not only is the Mars plastic 'Made in Germany', it offers outstanding erasing performance with only minimal crumbling too. Another positive feature is its excellent ageing resistance. The Mars plastic made its entrance into the world of erasing back in 1965.
What did my parents use to erase small mistakes without leaving a trace?
They may well have used the Mars plastic eraser. It is, after all, a true classic. Originally launched in 1965, it has been erasing unwanted pencil marks ever since - with only minimal crumbling and no smudging at all.
How do I label my jam jars?
With our products, of course! A Lumocolor permanent will do, either green or black. Why? Because these two shades are particularly resistant to weather and light. Even if your apricot jam ekes out a forgotten existence in the depths of your storage cabinet, you needn’t worry – you will still be able to make out the writing on the glass years later.
The heel of my favourite pump is scratched and I have a rendezvous – what can I do?
Answer: Here, too, we can help. The Lumocolor permanent universal pen is great for quickly concealing small defects and tears on heels. Start off your date right – carefree and with unscarred high heels.
PS: A precaution – take along a blister plaster!
What was I going to ask?
We understand – you suffer from a minor memory problem. We can help. The Lumocolor memo board is a mobile anti-forgetfulness assistant which clings to almost any surface and helps to remind you. Self-adhesive and removable, you use it to jot down all the things you don’t want to forget – and therefore won’t.
What does the Lumocolor have to do with space travel?
As a universal pen, the Lumocolor is obviously predestined to contribute to the exploration of space. It therefore comes as no surprise that the American company ILC Dover Inc. uses the STAEDTLER all-rounder in the production of their spacesuits for astronauts.
What does indelible mean?
The term indelible refers to writing utensils which offer three main criteria: fast drying, incorrigible and not easy to remove.
However, light fastness, water resistance and many other factors are essential as well – for example for creating durable documents. Ballpoint pens are thus permanent whereas pencils are not.
Help! It says my marker is INK•JET Safe – what do I do?
First of all, relax – INK•JET Safe is a great idea.
It lets our highlighters avoid what others do all too often: namely smudge and smear. Whether inkjet print-outs or handwritten notes – use the STAEDTLER Textsurfer classic for markup and nothing will smear.
What exactly is this bag in the freezer?
An all to frequent question about the fate of many a freezer bag. Everybody has had food left over which was then packed in a bag and put in the freezer.
By the time the frozen block shows up again, we will all too often have forgotten exactly what is inside. Here, an old trick can help with modern means:
Use a Lumocolor permanent and simply write on the bag what it’s inside.
Why should coloured pencils have A•B•S?
Because it makes them particularly break resistant and last longer.
A•B•S stands for Anti Break System – it gives our pencils a sturdy appearance and a long life.
This innovative protective coating makes our coloured pencils tough – even if the going gets rough, when, for example, young artists lose their interest or poise.
Do I need a hard or soft type?
That depends entirely on what you want to do with it. If you want to be artistically creative, for example, or want to sketch, we suggest you use a soft pencil.
If you are more technically inclined and want to lithograph or map, you are better off with a hard pencil. Our product range goes from 6B to 6H.
This leads us to the next question: What do H and B stand for in terms of degrees?
The H is simple – and obvious: It stands for hard. And the B stands for black.
The softer a pencil is, the more graphite it contains – which is why a 6B produces a deep black hue. Incidentally, HB is perfect for writing and normal domestic purposes – not too soft and not too hard.
Who or what is clay?
Clay, and accordingly MarsClay, is a special industrial clay used in modelling.
Even today, designs for cars, homes and products are formed from clay first. Its standardised light-brown colour supports in evaluating the finished model.
By the way, STAEDTLER is the largest producer of designer “putty” in the world.
What exactly are phthalates?
Strictly speaking, you don’t even need to know, because our erasers do without this quite unpronounceable softener.
Our PVC-free erasers are a sound choice in terms of quality and health.
Why doesn’t flying agree with my pens?
Presumably because they aren’t AIRPLANE SAFE like our ballpoint pens, rollerballs, highlighters and Lumocolor pens and markers.
Once in the air, this process provides pressure equalization within the pen so it won’t leak – leaving the ink home and the pen dry so to say.
Practical, clean and well thought out.
What makes an ergonomic pen?
Ergonomics refers to the efficient and comfortable use of material for one’s work. In terms of a pen, this means that it fits comfortably in the hand.
In our pens this is achieved by the proven triangular shape, which contributes to a better posture of the hand when writing and more relaxed hand muscles.
What do I do with an empty Lumocolor?
You refill, of course – environmental protection is the motto, and we can all make a contribution. That is why we offer refill stations for our Lumocolor and highlighter products. Our refill ink is not only easy on the environment but on your pocketbook, too.
How can my coloured pencil become a watercolour pencil?
All it takes are water and a brush: Our Noris Club aquarell and karat aquarell pens can be used dry as well as wet. Just paint away and top off your work with watercolour highlights.
How do I sharpen thick and thin pencils?
Smart people use one sharpener for both! Our double-hole tub sharpeners - available in red, yellow or blue, for example - let you sharpen "normal" pencils (up to 8.2 mm) as well as the ample ones (up to 10.2 mm). Please always make sure that the pen is held straight while sharpening - for tip top tips!
Is there a way of including highlighter colours when making photocopies?
There is. With the Textsurfer classic in the colours violet and turquoise, both highlights and text remain clearly visible on the photocopies and faxes, too.
The Copy Proof feature makes your work easier and provides optimal readability.
Can permanent writing be removed?
Not elegantly but it can be done. Although the pen is smudge-proof and waterproof, it can easily be removed from most smooth surfaces using ethyl alcohol.
Is there also a trick for removing streaks on the floor?
There is. Heels often leave behind ugly marks, particularly on PVC floors. These can easily be removed using the Mars plastic eraser. The streaks are gone in no time, and the floor is once again clean.
How can I label my tyres without the markings disappearing?
Chalk does indeed have the disadvantage of quickly smearing. After having spent six months in the garage, the position markings on your summer tyres will be barely legible come spring. Use a white Lumocolor non-permanent omnichrom instead – your writing will be retained and can still be quickly removed.
What if I need to label a large surface?
Try our Lumocolor permanent marker 388.
The extra broad chisel tip is ideal for marking “at large”. You can label packing cases and much more in a smudge-proof and water-resistant way.
Moreover, the colours green and black are weather-resistant and suitable for outdoor use.
What can I do if I accidentally mispainted with ink?
If you used good drawing ink and high-quality tracing paper, you can easily correct the error with a special eraser. The Mars plastic combi is highly recommended for precision work such as this.
How come you know so much about pens and pencils?
We are passionate about pens & pencils and have always been fascinated by them. With the experience of more than 175 years, we are still working on innovative products – without neglecting our tradition.
That is why our company’s passion is producing pencils in the proven manner, while also developing new models such as the revolutionary WOPEX.
How do I enter into the digital age?
With our award-winning STAEDTLER digital pen.
A ballpoint pen which makes things much easier – while underway as well as directly at the computer. As long as you are “on the road”, your notes, sketches and other things are stored on an external receiver – once you are back at the office, you can transfer the data directly to your computer for further processing.
How can I cheat on the maths test?
We can, of course, neither support nor encourage such a thing. However, we do offer a proper way of giving your cerebrum a hand: Our pencils with mathematical formulas and the tables up to ten. Although you might not be allowed to use them during the exam, they can help you with memorizing.
I often make mistakes when writing – can you help?
Above all, don’t let it get you down!
Practice makes perfect – in terms of spelling as well, so don’t despair.
And as long as your writing isn’t yet free of errors, simply use our ink eradicator. One end is for erasing, the other for clean and fine overwriting.
How can I bring colour into drab reality?
For instance with our triplus fineliner, which is available in many different colours. This lets you conjure up a rainbow on paper even during a seven-day rain – making faces as long as a fiddle smile again. Thanks to its ergonomic triangular shape, writing and drawing by hand becomes a child’s play.